Main Office N6055 State Road 40 PO Box 70 Elk Mound, WI 54739
(715 ) 879-5454 Ext.4
After Hours Emergency Pager (715) 664-6010
Our energy sales and delivery team are the most experienced in the area. They grew up as your neighbors and friends, which means that reputation means everything to them. They take customer service to an entirely new level.
Cedar Country Coop has been delivering farm, home, and business energy products in the western Wisconsin area (Dunn, Eau Claire, Chippewa, Barron & St. Croix counties) for over 80 years. As a cooperative, we are locally owned – by you, our customer. Ask about membership to share in profits and other benefits.
From a hot grill to a toasty fireplace… from a soothing bath to a warm stack of clean clothes… from supplying forklift power to heating a grain dryer… clean, efficient propane from CHS and our powerful Cenex brand is the fuel source of choice for many homes, farms and businesses across the country.
Over the years, CHS and it’s network of Cenex-branded retailers, has become known for providing dependable, safe propane supply. As one of the nation’s largest propane wholesalers, CHS has the premier infrastructure, efficient processes and strong supply relationships to reliably meet customer needs today and in the future. CHS assets include one of the nation’s largest fleets of pressurized transports, assuring year-round delivery support. Our propane supply is available at 150 terminals in 40 states and five Canadian provinces.
CHS is serious about promoting safety for all users of our propane. We ask our retail customers to commit to making safety a priority and offer programs to help them inject safety into the everyday thinking of their employees. In addition, we provide a full range of propane products and services — including innovative tools to help retailers and their customers manage costs associated with propane market price fluctuations.
Cedar Country Cooperative has four strategically located bulk propane plants to provide efficient reloading points for our delivery drivers. Our bulk plant location and sizes are as follows:
Cedar Country Cooperative operates six Propane delivery trucks. Five of the delivery trucks each have a 3,499 gallon tanks and the sixth delivery truck has a 3,000 gallon tank.
Propane is the fuel source for more than 60 million Americans. Using this nontoxic energy source helps cut emissions and protect the environment; because propane is released as a gas, the danger of spills, pooling or residues entering the environment is eliminated.
Cedar Country Cooperative Propane Gas Policies Our minimum delivery requirement is 200 gallons. We offer a discount for filling the tank versus a minimum delivery. For will call customers, we request that you give at least a two business day notice so we can efficiently route your delivery. Orders that are called in and need to be delivered the same day will be charged a $50.00 same day delivery charge. Orders that are called in for after-hours delivery on a weekday will be charged a $125.00 after hours charge. Orders that are called in for a weekend delivery will be charged a $150.00 weekend delivery charge. The additional charges ONLY pertain to will call customers that are not on automatic fill.
Any time a customer runs out of gas ar has an interruption of service it is mandatory that we do a system leak test to verify that there is not a leak in the gas system as well as make sure all pilot lights are lit before we leave. It is also mandatory that someone is home at the time we do the test. In the event that we arrive to deliver gas to a customer that is out of gas and there is nobody home, we WILL NOT fill your tank. The driver will leave an Out of Gas Notice instructing you to call us. The return trip could result in an additional charge. There is an additional $60.00 charge for this service which is requires by Wisconsin State Statutes.
Wisconsin State Statute 101.16 (4) (b) States: 1. A person who owns, leases, or uses a propane gas system and who is a customer of a retailer shall notify the retailer of propane gas for the propane gas system of any interruption in the operation of the propane gas system due to the replacement, modification, repair, or servicing of the propane gas system by any person other than the retailer. The customer shall provide the notice at least 7 days in advance of the interruption in the operation of the propane gas system, except as provided in subd. 2. The retailer, or the person replacing, modifying, repairing, or servicing the propane gas system, shall perform a check for leaks or other defects in the propane gas system before placing the propane gas system back into operation in the manner required by rule. 101.16(4)(b)2. 2. If the interruption of a propane gas system subject to subd.1.is due to emergency repair or servicing, the customer shall provide the notice to the retailer as soon as possible and no later than 24 hours after the repair or servicing is completed.
Here is a link to the states determination of an interruption of service. http://dsps.wi.gov/Documents/Industry%20Services/Forms/Gas%20Systems/QAs/TypesServiceInterruptions.pdf If you are interested in our convenience credit, please fill out a credit application for credit approval. We accept most major credit cards as well as check cards and cash or checks. We do offer a keep fill service to customers that have approved credit. This keep fill service will give you the best possible price and the convenience of not having to pay at the time of delivery. We automatically fill your tank based on heating degree days and historical usage. This is a great way to avoid the expensive additional charges if you forget to watch your tank.
Due to the liability of propane gas, each regulator manufacturer recommends that regulators be changed every 15 to 25 years, depending on the manufacturer. On a leased tank, the customer would only be responsible for replacing the regulator that is on the house. On a customer owned tank, the customer is responsible for both the regulator on the tank as well as the regulator on the house. The current charge for regulators is $50.00 each. All prices are subject to change.
Propane gas will not be delivered to any gas system that does not pass the leak test. Rental owners must notify Cedar Country Cooperative whenever they have a tenant change so the gas system can be inspected and a leak test performed.
Pre-pay contracts (propane) – We allow you to lock in the price you will pay on a specified amount of propane throughout the heating season by paying for the fuel in the summer. Pre-pay accounts will be put on our scheduled delivery program – see below for details.
Budget plan (propane) – With our budget plan, we look at your average past usage and estimate equal monthly payments for you. Our budget program also allows you to lock in a price on a specified number of gallons based on your average yearly use. The price will be higher than the prepay price, typically $.10/gallon higher. Budget accounts must also be on our scheduled delivery program and accounts must stay current.
Regular In-house Charge – This is a convenience charge account (credit approval required) that allows you to pay for your fuel in full by the 20th of the month following delivery. If a payment plan is better for you, please sign up for our budget plan during the summer.
Cash or Credit Card – You may also pay in cash, check, or with a credit card in advance of delivery. We ask for a 5 day notice to allow for efficient scheduling.
Scheduled Delivery Program (Keep Fill) – Under this program, we track usage based on temperature and time elapsed since your last fill, and fill your tank as needed. Because we are tracking your usage indirectly, we ask that you still check your tank periodically, as there are factors that we can’t control that could throw our estimates of usage off. Farm and other business customers may also use this convenient program.
Will Call – Our “Will Call” program allows you to call when you need fuel. We ask that our “Will Call” customers give us five days to schedule the delivery – 20% remaining in the tank is a good guideline to use for calling.
We offer a 3 cent discount per gallon for any customer who pays cash or check within 5 days of their delivery date.
As a co-op member you also receive our profits back as year end dividends in the form of cash and stock.
Know the Smell of Propane If you smell propane in your home:
DO get everyone out of the home and away from nearby areas. DO NOT attempt to find the leak. DO NOT attempt to repair your appliance or light your pilot light. DO NOT turn on or off light switches inside the home. DO NOT use a telephone inside the home or in nearby areas. DO NOT light matches anywhere inside or near the home. DO attempt to shut off the valves at the tank. DO call both your propane supplier and the fire department for help from a telephone away from the home and nearby area.
What is Propane?
In its natural state, propane is an odorless and colorless gas that is widely used to fuel appliances for heating, cooking and other uses. While propane is used as a gas for fueling appliances, it is transported and stored as a liquid under high pressure in specially designed containers referred to either as tanks or cylinders. When liquid propane changes into a gas vapor, it expands in volume by about 270 times, meaning that propane is very economical to store and transport as a liquid rather than as a gas vapor. However, this characteristic also means that even a small leak of liquid propane can result in a much larger quantity of propane vapor, which can be especially dangerous in a confined space.
Similar to any other flammable gas or flammable liquid, propane is very safe when stored and handled properly. However, if propane is not properly and safely stored and handled, it can cause property damage, injuries, or even death. For this reason, it is important for the safety of the members of your household that they have a thorough understanding of the properties and characteristics of propane, and the hazards and risks associated with its use. Contact your local propane dealer with questions that you have about propane.
In its natural state, propane is an odorless and colorless gas.
A chemical odorant has been added to propane to give it a distinct smell.
Propane is stored as a liquid under pressure in tanks and cylinders.
In most residential applications, propane is used as a vapor.
If propane comes in contact with your skin, it can result in frost burns.
Concentrations of propane may cause flash fires or explosions.
Propane vapor is heavier than air, and it may collect initially at floor levels or in other low areas before it begins to dissipate; therefore, to check for the presence of propane, carefully smell all over a room, especially in low spots.
Even a slight gas odor may signal a serious propane gas leak, and you should take immediate action if you smell gas or suspect a leak.
Consult your propane dealer for detailed information about using propane safely.
Know the Odor of Propane
In its natural state, propane is odorless and colorless. A chemical odorant has been added to give a distinct smell to the propane. The purpose of the odorant is to help people detect the presence of propane. It is important that members of the household are able to distinguish the smell of odorized propane. Under certain conditions, a person may be prevented from smelling the odorant such as:
Colds, allergies, congestion or other similar medical conditions.
Use of tobacco, alcohol and/or drugs.
Decline in a person’s sense of smell.
Olfactory fatigue from being exposed to the odorant for a period of time.
Odor masking where strong odors can overpower the smell of the odorant.
Leaking gas passing through soil may reduce the smell of the odorant.
The odorant in the propane may not awaken a sleeping person.
Ask your propane dealer to demonstrate the smell of odorized propane and provide an explanation about the odorant.
Propane Gas Detectors
Propane gas detectors are available as an extra measure to detect leaks.
Gas detectors are only an aid and are not intended to reduce or eliminate proper safety procedures when a person smells the odor of gas, even when the alarm on the gas detector has not been activated.
It is extremely important to follow manufacturers’ instructions when installing a detector.
When selecting a gas detector, you should choose only detectors that are listed with the Underwriters Laboratories (UL).
Maintaining Your Propane System
The propane system at your home or business should be installed, maintained and repaired only by qualified personnel. Call a qualified service technician to light or re-light pilot lights on your appliances.
DO NOT bleed gas lines into enclosed areas.
DO NOT tamper with gas controls on your appliances.
DO NOT use appliances that have been flooded or have become wet, since the controls can be damaged or become rusty and malfunction, causing the safety feature built into the controls to permit a dangerous leak of propane.
DO have wet or flooded appliances and controls serviced immediately.
DO NOT let your propane system run out of propane. If it happens, turn off the gas valve on the tank or cylinder and call your propane dealer.
DO have your propane system and all appliances periodically checked by a qualified service technician for proper operation and safety.
Not maintaining all of your appliances in good repair can result in potentially fatal carbon monoxide poisoning.
Improperly vented appliances can cause carbon monoxide poisoning. Symptoms of carbon monoxide poisoning may include one or more of the following: eye irritation, headaches, dizziness, sleepiness or excessive moisture buildup on the inside of windows.
If you identify any of the above-noted symptoms, ventilate immediately (i.e., open windows and doors) and call a qualified service technician for help. Never use camping equipment or portable heaters that are not designed for recreational vehicles.
Consider installing one or more carbon monoxide detectors inside of your home or recreational vehicle, which may sound an alarm to warn you of the presence of carbon monoxide.